Isolating the culprit
The Internet is off.
Darn! Why isn't it available just when I need it the most?
I check another computer. I check my Web sites.
I'll just work offline until it comes back on, I decide.
An hour later, I receive a text message on my mobile phone.
"Ur email bounced back."
Oh dear! My e-mail isn't working!
I reboot my computer. Still no access.
I call a colleague at home. He tells me to call the Internet provider.
The Internet provider tells me to look for the router. What does it look like, I ask. Meanwhile, he checks his system. The Internet is on, he says.
I call my colleague again. Where is the router?
It's on top of the filing cabinet.
Oh! I see it.
Hmmm. It's switched off. How did that happen?
The only person who might have been here since I left the office was the cleaner. My colleague recalls, yes, this has happened before.
Whew! I reset the router and reboot the server and my laptop.
Sure enough, I can get access to the Internet now.
I still can't get my e-mails.
I can't get access to my Web sites either.
It's not the Internet anymore.
It's my Web host.
I check the site of my Web host. Their phone number doesn't work. They don't reply to my e-mails. They don't acknowledge receipt of my e-mails.
What's going on?
Later I learn about the emergency server upgrade that lasted more than 12 hours.
11 July 2004 Sunday
Computer has broken with not a warning, Le Bon Journal newsletter, Volume 2 Issue 11 (2 page PDF)